– DEPARTMENT OF VETERANS’ AFFAIRS (DVA) COMMUNITY NURSING

Respectful Nursing Care for Veterans at Home.

Clinically guided nursing and personal care to help eligible DVA clients remain safe, comfortable and independent in their own homes.
Ask about DVA nursing
Refer a DVA client
SA • VIC • QLD
Looking for care in your area? We cover most areas across South Australia, Victoria and Queensland.
Enquire to confirm availability →
  • Enquiries are welcome. DVA-funded care requires confirmed eligibility and a written referral.
OUR PROMISE

Care that starts with listening

  • Your needs
  • Your routine
  • Your dignity

Person-Centred

Care shaped around you

Clinically Guided

RN assessment and care plan

Clear Communication

Every step explained

Respectful

Privacy, dignity and choice

Care built around you

Good Care Should Feel Personal, Never Procedural

Everyone’s health, home, and routine are different. Our approach begins with listening, understanding what matters to you, what support you need, and how you prefer your care to be delivered.
Once we receive a valid referral, a registered nurse will assess your needs in your home and develop a written care plan with you. With your consent, your family, carer and health professionals can be involved too.
CARE THAT FEELS PERSONAL

Support Centred on the Person, Not the Process

Every visit is an opportunity to listen, build trust and provide clinically guided care that fits comfortably into life at home.
Care begins with listening
We take time to understand your needs, routines and preferences before care begins.
Clinical care, in your home
Skilled nursing support is delivered with comfort, privacy and dignity in mind.
Clear, coordinated support
With your consent, family, carers and health professionals can be part of the conversation.
HOW WE CAN SUPPORT YOU

Community Nursing, Delivered with Dignity

Your services are based on eligibility, assessed clinical needs and your agreed care plan.

01

Clinical Nursing Care

Nursing support shaped around your assessed clinical needs, delivered safely in the comfort of home.

02

Wound Care

Skilled wound assessment, treatment and monitoring, with clear communication across your care team.

03

Medication Assistance

Support with medication as clinically required and documented in your individual care plan.

04

Personal Care

Respectful assistance with showering, hygiene, dressing and other clinically required personal care.

05

Post-Hospital Support

Nursing care that supports a safe transition home after a hospital stay or procedure.

06

Ongoing review

Regular registered nurse reviews so your care continues to reflect your needs and circumstances.

WHO MAY BE ELIGIBLE?

Support for Eligible DVA Veteran Card Holders

You may be able to receive DVA-funded Community Nursing if you have an assessed clinical need for nursing or personal care at home and hold:

Veteran Card – All Conditions

Often referred to as a Gold Card

Veteran Card – Specific Conditions

Where care relates to an accepted service-related condition

DVA-funded Community Nursing is provided at no cost to eligible clients. For Veteran Card – Specific Conditions holders, the required care must relate to an accepted service-related condition. Eligibility is confirmed before care begins.
NOT SURE WHERE TO START?

Let's make the next step clear.

Call us for a friendly conversation about the referral process. You don’t need to have every answer before getting in touch.
1300 655 880

YOUR PATHWAY TO CARE

Four Clear Steps.
One Supportive Team.

We work with veterans, families, carers and authorised health professionals to keep access simple and well coordinated.

1

Arrange a Written Referral

Your GP, treating hospital doctor, hospital discharge planner or a nurse practitioner specialising in community nursing can refer you.

2

Send it to Libra Care

The referral should outline the services required and the relevant medical conditions. Our team can help explain what is needed.

3

Meet Your Nurse at Home

We check the required details, then a registered nurse visits to understand your clinical nursing and personal care needs.

4

Begin Your Tailored Care

We create a written care plan with you, coordinate your support and review it as your needs change.

FOR HEALTH PROFESSIONALS

Refer a DVA Client with Confidence

We welcome written referrals from GPs, treating medical practitioners in hospital, hospital discharge planners and nurse practitioners specialising in community nursing.
Referrals may use the DVA D9389 form or the referrer’s own document. Please send the completed referral directly to Libra Care and include:
  • Client name, date of birth, address and DVA file number
  • Veteran Card type, condition being treated and relevant clinical details
  • Requested services, current medication where relevant, and referral period
  • Referrer name, provider number, date and other treating providers where relevant
Discuss a referral
Official DVA program information
COMMON QUESTIONS

Here When You Need Clarity

If your question isn’t here, our team is only a phone call away.
Can I contact Libra Care directly?
Yes. Veterans, family members and carers are welcome to contact us and talk through the process. DVA-funded Community Nursing requires a valid written referral from an authorised health professional and confirmed eligibility before care begins.
A written referral can come from a GP, treating medical practitioner in hospital, hospital discharge planner or nurse practitioner specialising in community nursing. The referral is sent directly to Libra Care—not to DVA.
A written referral is required when you are new to Community Nursing, when you have been out of care from a Community Nursing provider for more than 28 days, and at the end of each continuous 12-month period of care.
We check eligibility, contact the client to arrange a face-to-face nursing assessment, develop a care plan and provide a copy to the client. The client’s GP continues to have clinical oversight of their care.
DVA funds clinically required Community Nursing services for eligible clients. There is no cost to an eligible client for services delivered under the program.
Yes. With your consent, family members, carers or advocates can take part in your assessment, care planning and ongoing communication.
No. DVA Community Nursing is a separate Australian Government program with its own eligibility and referral requirements. Our team will help keep the pathway clear.
Yes. You can choose your provider. A new written referral is required when changing providers, and we can explain the handover process.
TALK TO LIBRA CARE

Care Feels Simpler When Someone Listens

Whether you are a veteran, family member, carer or health professional, we’re ready to explain the next step.
Make an online enquiry
1300 655 880
For urgent medical help, call 000. This enquiry service is not monitored for emergencies.